Refund policy

If you are unhappy with your purchase, we will happily provide you with a store credit given that the below requirements are met.

Please note: we offer store credit only.

In order for us to accept your return, the below requirements must be met;

  • The item is in unused, unopened, brand new condition with original packaging.
  • The item has no marks or scratches
  • The item is returned to us within 14 days of delivery date
  • The item was not purchased in a sale

To start a return, you can contact us at hello@thebrowfilter.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once received and access we will contact you regarding the outcome. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue as soon as possible and provide a full refund or exchange based on your preference.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically sent a gift card within 48 hours.

For refunds for faulty items - Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thebrowfilter.com.